Return Policy

At NX NEXLY USA, our goal is to provide you with the best possible shopping experience. Every product we offer is maintained to the highest quality standards. However, if you are not entirely satisfied with your purchase, we are here to help you through the process.

1. 30-Day Return Window ⏳

  • You have 30 days from the date you receive your item to request a return.

  • Unfortunately, if 30 days have passed since your delivery, we cannot offer you a refund or exchange.

2. Eligibility for Returns ✅

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.

  • It must be in the original packaging.

  • You must provide a receipt or proof of purchase (such as your order confirmation email).

3. The Refund Process 💰

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

  • We will also notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of business days.

4. Exchanges for Damaged Items 🔄

  • We only replace items if they are defective or damaged upon arrival.

  • If you need to exchange an item for the same product, please contact our dedicated support team.

5. Shipping Costs 📦

  • If the return is due to a product defect or an error on our part, we will cover the return shipping costs.

  • For returns based on personal preference (such as changing your mind about a color or model), the customer may be responsible for paying the return shipping fees.

6. Contact Our Support Team 💬

Our customer specialists are available 24/7 to guide you with expert advice and resolve any issues you may have.

  • Email: [Insert your store email here]

  • Support: We are committed to understanding your needs and ensuring your satisfaction.